Frequently asked questions
Do I need to know programming?
Section titled “Do I need to know programming?”No. Reconciliations are set up by choosing from lists, and rules are short English sentences you can build from sentences without typing them. See Writing rules.
What files can I use?
Section titled “What files can I use?”CSV and Excel files, bank statements in MT940, CAMT.053 and OFX, PDFs and photos of statements (read with AI), web links to Google Sheets, S3, Azure or Dropbox, and direct connections to accounting systems, databases, warehouses and file servers. See Data sources and Connectors.
How many sides can a reconciliation have?
Section titled “How many sides can a reconciliation have?”One to four. One side checks a dataset on its own; four can trace a payment from the order to the gateway, the bank and the ledger.
How big can my files be?
Section titled “How big can my files be?”Runs process data in an analytical engine that handles files larger than memory. Very large uploads are best sent as files through file routing or read through a connector.
Can it match records that are not exactly the same?
Section titled “Can it match records that are not exactly the same?”Yes: amounts within a tolerance, dates a few days apart, references written differently (INV/0042 and inv-42),
similar names, one record against several. See Matching.
What happens to differences we already know about?
Section titled “What happens to differences we already know about?”Give them a reason code; it can clear them automatically every run, with the rule recorded as the reviewer.
Can someone change a live reconciliation without us knowing?
Section titled “Can someone change a live reconciliation without us knowing?”Changes to a live reconciliation are kept as versions with who made them and why, and with approval switched on, they go live only when someone else approves them. Every change is in the audit log.
Does AI make decisions for us?
Section titled “Does AI make decisions for us?”No. AI drafts (a reconciliation, a rule, a column explanation) and suggests (field mappings, triage). A person reviews and saves. Low-risk approvals use fixed rules, not AI. See The AI rule builder and Workspace settings.
Is our data sent to the AI provider?
Section titled “Is our data sent to the AI provider?”Only what a feature needs: column names, a few sample values, your request. Whether actual cell values may be shared is a workspace setting, off unless an admin allows it. See Workspace settings.
Can we post adjustments to our accounting system?
Section titled “Can we post adjustments to our accounting system?”Yes, to Tally, Zoho Books, QuickBooks and Xero, after a second person approves them. See Journals.
Can we automate it?
Section titled “Can we automate it?”Yes: run on a schedule, when files arrive, or from your own systems with the API.
Can we add our own functions or connectors?
Section titled “Can we add our own functions or connectors?”Yes: your own functions written as rules, from the app; and plugins written in Java for anything a rule cannot do.
Can I try it without signing up?
Section titled “Can I try it without signing up?”A plain two-file comparison runs in your browser, without signing up, at refinepoint.com/try.