Getting support
Contact
Section titled “Contact”- Email: hello@refinepoint.com
- In the app: Ask for help (the question mark at the bottom right) answers questions about using RefinePoint.
- Website: refinepoint.com/support
What to include
Section titled “What to include”The more precisely you describe it, the faster we can help:
- Your workspace code (shown in Settings → Organization).
- Where: the page, and the reconciliation or data source by name.
- What you did, step by step.
- What you expected, and what happened instead, with the exact message if there was one.
- When it happened, and whether it happens every time.
- A screenshot, if it helps.
Before you write
Section titled “Before you write”- Troubleshooting covers the most common problems.
- Frequently asked questions answers the most common questions.
- Search these docs with the search box at the top, or press /.